Frequently Asked Questions Digital Print & Finishing Signage & Vehicles Websites

Frequently Asked Questions

What is the turnaround time for print orders?

Our standard turnaround for printing and delivery of orders (once approved to print) is 5 business days.

How can I get my order faster?

Your order can be ready faster by sending us a print ready .pdf, and by opting to pick up your item rather than have it delivered. If you need an order by a specific date, please let us know and place your order as far ahead of that date as possible.

How can I pay for my order?

You can pay over the phone with credit card, or in person with cash, credit, or debit.

Can you deliver my order?

We offer free local delivery on orders over $100. Please contact us for more information or other shipping options.

What happened to my Propel / online ordering account?

Nothing! We're just not calling it Propel any more. You can access your account for online ordering via the My Account link in the main navigation menu on this website.

Digital Print & Finishing

How do I properly prepare a print ready file?

A file is considered print ready when received in .pdf format, in CMYK colours, with crop marks. Common mistakes are: file is not a .pdf; file is designed with RGB or SPOT colours; or the file lacks proper bleed (area for images that extend to the edge of a page).

What is CMYK?

CMYK is an acronym that stands for: Cyan, Magenta, Yellow and Key (Black). These four colours are used in printing in a subtractive process to create all colours for printing.

What is RGB?

RGB is an acronym that stands for: Red, Green, Blue. These three colours are used in an additive light process for projecting colour on a screen.

How much bleed area do I need?

Standard bleed area is 1/8 (.125) inches (approx. 3mm).

What is a vector graphic?

A vector graphic is essentially a mathematical formula for creating lines and shapes on a computer. Most company logos are a vector file, and can be scaled to any size without loss of quality. Common vector graphic file formats are: .ai; .eps; .pdf. This is in contrast to a raster graphic.

What is a raster graphic?

A raster graphic is an array of pixels of various colours that form an image. These files are commonly created by digital cameras and photograph scanners. Common raster graphic file formats are: .jpg; .tif; .psd; .gif

Signage & Vehicles

What kind of vehicle can have graphics installed?

Any! Vans, trucks and trailers in particular with a large flat area on the sides greatly benefit from vehicle graphics. Subtle graphics to a car though can really improve your professional image.

What are the benefits of installing vehicle graphics?

Besides being a mobile billboard for your business, distinctive vehicle graphics are one of the best anti-theft options available.

Do you install billboards?

Yes, we offer installation for nearly any other kind of sign as well. Contact us to discuss your options.

How large can you print my sign?

Without seams a sign can be printed as large as 4’ x 8’. With seams, we can print to any size!

How long do printed signs last?

Temporary coroplast signs last about a year outdoors, and much longer indoors. Alupanel signs last from 5-10 years depending on location and conditions.

Can I install my own sign/decals?

Yes. We offer pre-masked decals that you can install yourself. We can also install your signs or decals on site.


Can you update my existing website?

In most cases, yes. Please contact us and we will be happy to take a look and give you a quote.

How long will it take to create my website?

This depends on the complexity of your site. Contact us for an estimate.

Do I get an email address with my website?

Yes, an email address ending in your domain is included with your website.

How do I setup email on my Android phone?

Follow this video tutorial to setup email on your Andoird phone. You'll need your email password before you begin.

Let’s talk about how Innovative can help you.
Contact us

An Innovative Partnership

We’ve developed a collaborative partnership with Ampersand Printing, in Guelph, Ontario. All commercial paper print will be handled by Ampersand from Guelph and Waterloo locations. At Innovative, our focus will be on large format print and signage, labeling and packaging, and we’ll continue providing website services.

Listowel ▪ Waterloo ▪ Guelph