Confidentiality and Privacy Policy for PRint

Our Commitment

We are committed to protecting the privacy and confidentiality of customer information entrusted to us in connection with printing, mailing, fulfillment, signage, packaging, and other services we
provide.

We will use customer information only for legitimate business purposes related to providing the
requested services and will take reasonable steps to prevent unauthorized access, use,
disclosure, or distribution.

Use of Customer Information

Customer information will be used only as reasonably necessary to:

• Produce printed or digital materials
• Prepare files for production
• Complete mailing and fulfillment services
• Package, ship, or distribute customer materials
• Communicate with customers regarding their orders
• Maintain appropriate business and production records
• Meet legal, contractual, accounting, or operational requirements

We will not use customer information for unrelated purposes without authorization from the customer, unless required or permitted by law.

Confidentiality of Customer Files

Customer-provided files and materials will be treated as confidential.

Employees and authorized individuals who have access to customer files are expected to maintain the confidentiality of those materials and to use them only for legitimate business purposes.

Customer artwork, documents, mailing lists, databases, and other files will not be shared with outside parties except where necessary to complete the requested service, where authorized by the customer, or where required by law.

Mailing Lists and Personal Information

When customers provide mailing lists or other personal information for mailing or fulfillment services, Innovative Digital Inc. will use that information only for the purpose of completing the authorized service.

We will take reasonable measures to protect mailing lists and personal information from unauthorized access or disclosure.

Unless otherwise agreed upon, mailing lists and customer databases will not be sold, rented, or used for Innovative Digital Inc.’s own marketing purposes.

Customers are responsible for ensuring that they have the appropriate authority and legal basis to provide personal information to us for processing.

Employees and Contractors

Access to customer information will be limited to employees, contractors, or service providers who require access to perform their assigned responsibilities.

Where appropriate, confidentiality obligations may be included in employment agreements, contracts, policies, or other arrangements with individuals who may have access to customer information.

Third-Party Service Providers

Certain projects may require the use of third-party service providers, such as shipping companies, mailing providers, software platforms, specialty production partners, or other vendors.

Where customer information must be shared with a third party to complete the requested service, we will limit the information shared to what is reasonably necessary for that service.

We expect service providers handling customer information on our behalf to maintain appropriate confidentiality and security practices.

File Storage and Retention

Customer files may be retained for a reasonable period of time for production, reprinting, backup, recordkeeping, or customer-service purposes.

Retention periods may vary depending on the type of project and the customer’s instructions.

Customers may request that specific files be deleted or returned, subject to our legal, contractual, accounting, backup, and operational requirements.

Disposal of Confidential Materials

Printed materials, proofs, test prints, rejected pieces, mailing documents, labels, and other materials containing confidential or personal information will be disposed of using reasonable
methods appropriate to the nature of the information.

Where appropriate, confidential printed materials will be securely shredded, destroyed, or otherwise rendered unusable.

Security

Innovative Digital Inc. takes reasonable administrative, physical, and technical measures to protect customer information.

These measures include:

• Security monitoring and access control to production and office areas
• Security monitoring and access control to the server room
• Security monitoring and access control on all doors in the building.
• Password protection and user access controls
• Secure handling of digital files
• Limiting access to customer information based on job responsibilities
• Secure disposal of confidential materials
• Reasonable safeguards for computers, servers, and other systems
• Employee awareness of confidentiality responsibilities

While we take reasonable precautions, no electronic or physical security system can guarantee absolute security.

Customer Responsibility

Customers are responsible for ensuring that the files and information they provide to Innovative Digital Inc. may legally be used, reproduced, printed, mailed, or distributed.

Customers should not provide information that Innovative Digital Inc. is not authorized to process.

Customers are also responsible for ensuring that supplied mailing lists, contact information, photographs, artwork, trademarks, and other materials are obtained and provided in accordance with applicable laws and permissions.

Disclosure Required by Law

Innovative Digital Inc. may disclose customer information when required to do so by law, court order, legal process, or other lawful governmental requirement.

Where legally permitted and reasonably practical, we will take reasonable steps to notify the affected customer of such a request.

Customer Requests

Customers may contact Innovative Digital Inc. with questions regarding the handling of their information or to request information about how their files and personal information are being handled.

Changes to This Policy

Innovative Digital Inc. may update this Confidentiality & Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The most current version will be made available to customers upon request.

Our Promise

We value the trust our customers place in us.

Whether we are printing a business document, producing proprietary artwork, processing a mailing list, manufacturing a product label, or fulfilling a large commercial order, we will treat the
information entrusted to us with care and respect.

Innovative Digital Inc. is committed to maintaining the confidentiality and privacy of customer information and using it only as necessary to provide the services our customers have requested.

Thank you,

Rev. September 18, 2026